Support Services
We offer comprehensive support services for our products and solutions. If you have a technical problem, we are at your service with our "indevis Hotline Support".
Hotline-Support: +49 (89) 45 24 24-100
Our hotline support is a single point of contact for all fault reports and change requests. It coordinates and provides central access to all necessary resources from indevis and our vendors - you always have a competent contact person to handle your problem.
Each fault message and change request is a “ticket” that is documented and monitored. With the ticket number you always have access to the latest processing status of your issue.
Our helpdesk is available Montays to Fridays from 07.00 a.m. to 07.00 p.m. We are available 24x7 to our "Gold Customers".
When calling our hotline please provide the following data:
- Customer name / company
- Contact person
- Service contract number
- Location
- Serial number of the affected unit
- Error description
A description of our "indevis Hotline Support" can be found at: Download indevis Hotline Support Service Description.
Important note: In an event of disruption of our service number, +49 (89) 45 24 24-100, you can also contact us at the following mobile phone number: +49 (179) 503 6336.