Since 2000 we’ve operated our own datacenter in a major Munich bank and since 2008 we’ve operated a second, identical datacenter as a colocation. Both datacenters are connected via gigabit dark fiber connections. We use these datacenters to provide our managed services and offer our clients the ability to use the available infrastructure as well.
Hotline support compliant with the ITIL standard: qualified and dedicated NOC employees who already know your network are available on Bavarian working days (excluding Saturday), Mon.-Fri. 8:00 AM to 6 PM—in your time zone, optionally avail. 24/7
Defined reaction times and SLA in your time zone!
Use of the most modern remote maintenance tools
Server monitoring (notification via email and/or SMS)
Knowledge base and ticket system
Telephone, remote and email support, revision-safe remote management
Call and ticket tracking from start to problem resolution
Full-service hardware—business-optimized services (like provisioning, configuration and startup of your hardware)
Server hardware on a rental basis (managed server)
Repair and exchange service in case of defects (same-day hardware replacement service)
Contact with the provider
indevis as your contact for IT security and network issues
Our indevis Network Operations Center (NOC) implements your operational requirements according to ISMS standards. We thus ensure continual optimization of your network environment while you benefit from our extensive knowledge in the field of IT security and networking.
iSH is a modular offering for all clients who want to operate their servers in a modern, secure datacenter. In addition to rackspace we offer individual and professional services at the highest level of datacenter service at reasonable conditions. We’ll also be happy to give you a personal tour of our datacenter facilities. Please contact us to arrange an appointment.